everything ran smoothly
everything ran smoothly
I trust the garage and it is a pleasant place to visit and teh staff are all nice and friendly and good at what they do.
It was 2 days before Christmas and my brakes needed urgent attention and Amey was able to get me in next day! Really appreciated.
The car was delivered on time , they delivered everything they promised. My daughter felt respected and valued as a customer when she collected the car
On taking my mini in to repair one of the alloy wheels, the service department also completed the winter check on my car and also provided me with a voucher for a full valet. Very pleased.
Excellent job done, loan car provided. Kept informed all the way.
Everything was carried out with care and the staff were extremely helpful and courteous.
They did all I wanted to be done on the same day.
Very happy with all aspects of purchase and delivery. Kyle was very helpful and informative.
Wonderful showroom, I was allowed a 48hr testdrive which was fantastic. At purchase and delivery, the paperwork we went through was quick and straight forward.
Done without any fuss and didn't have to pay a penny
The problem is still there
George kept me informed through the buying process
I was told if I drove home with the tyre to get it replaced cheaper elsewhere I would not be insured, so I paid over the odds for a tyre. The last time I will be having an MOT done at Mini Shrewsbury.
Very professional and knowledgable staff and great service. Nothing was too much trouble.
All easy to deal with and an efficient process
I was intending to take my car in myself but ill health prevented me. However it was arranged for you to pick up the car with no trouble at all.
Everything was explained and all done with no fuss.
Very happy with the service
When ever we take the car for service or for parts to be fitted there's one sure thing,we'll up to now you never have to go back to say that that Pacific job wasn't done right
Everything was communicated well and dealt with promptly
Very professional, brilliant customer service
This is our fifth new Mini, all purchased from Rybrook Mini in Shrewsbury. Had we been dissatisfied we would have shopped elsewhere
Always very helpful
Shrewsbury were great, from first call to service to drop off and collection, excellent well done
Friendly efficient and good service.
Work completed quicker than forecast cleaned car excellent people
Kyle Griffiths talked me through the options and was knowledgeable, friendly & efficient. My new Mini was actually delivered earlier than expected and I was kept informed of progress throughout. Any queries were quickly & courteously dealt with.
Battery from Halfords £182 fitted with 5 year warranty. Being fitted now.
Thr way I got treated was 5 star geogre was so helpful
My car was ready on time and clean.
Faultless & friendly
Staff are all great and George was very helpful throughout the process.
Fast and efficient
Great to have the engineer explain what was done.
Great consistency in service, always pleasant and good communication.
Professional responses by receptionist and service dept when O booked car in for service. Ditto when arriving at Rybrook (Lily and Chelsea)
The same as above
knowledge of the product and efficient, friendly service
very friendly and helpful staff
Nothing whatsoever to complain about.
i wasn't kept informed of the progress even though the car was with you far longer than expected
Whilst the customer service is always great - no one ultimately knew what the problem was with my car. Which given it broke down twice in 2 weeks is a concern
No hassle and totally 100% satisfied with everyone.
Always good customer service
Booking, service, cleanliness all fine.The car for me to borrow had only 35miles-worth of petrol in so I had to wait 20 mins while it was taken to be filled up. I feel this should have been checked in advance as many of us are trying to get to work
Dealt with promptly. Received video showing me the underside of car so knew what issues were.