One vehicle was due an MOT service the appointment was on time and the work carried out within the allotted time so all good.

Service done well (as far as I know ) and car returned nice and clean. Driver very polite man.

Didn’t have to wait long

Handled excellent from start to finish.

A minor initial blip was sorted to satisfaction of all concerned.

Outstanding service

I had a courtesy car and they ordered parts which arrived promptly and I picked up my car next day

very good service

It was very useful to have a written breakdown of what was checked & what may need sorting out.

Very polite staff

Had somewhere to work was shown the code to the wifi

Friendly staff & sorted problem fast

Service was carried out efficiently and staff checked with me about any additional work.

Can't fault this dealership

Kyle made the whole experience easy and pleasurable

I can’t fault the service provided

I was informed that if there was any further problems with my mini I would be contacted and also advised promptly when the service was conducted as I was.

Because you understood my low level English

Friendly e

Knowing that you will get the quality service for your car

There was a problem with my mini following the service but as soon as I contacted the service department they re-booked my car and the problems were identified quickly.

The car was retuned to me in the time specified and had been cleaned.

Great service

Free service. Free collection/delivery.whats not to like?

Constantly having to return for warranty issues - 3rd time for 1 problem. Constantly chasing after being told I would have my calls returned, car damaged on last visit (reported to customer care) Feel as though everything is too much hard work.

Excellent service and free car wash

Have dealt with the same dealer and the service and care has been second to none

Booked by telephone, collected and returned, Service and MOT'd and nice and clean.

Easy to arrange the service, all done by lunchtime as I asked. Great!

Good polite staff on reception and car ready when promised.

They did everything they said they were fling to do - and more.

No problems experienced in any way.

Rybrook Mini Shrewsbury provide excellent customer service and the special Mini sales events give dithering customers the boost they need to order their new car!Kyle really looked after me well, and I have no hesitation in recommending Rybrook Mini.

As per my previous answer, the showroom is always a good place to be - I can take my work with me and comfortably do that whilst waiting.

Excellent service in good time.

They Booked me in, gave me a courtesy car and my car was ready for collection at the stated time.

Because unfortunately a technician at Rybrook failed to notice that a run flat was on one wheel when we bought the car and falsified the documentation.This caused ill feeling at the end of warranty service between us and the dealership

No problems

The people with whom we dealt were attentive to us as customers.

Rybrook have sold me my last 4 Minis and I have always been impressed with their professional staff and the quality and care provided.

I was very well looked after, provided with a workstation & more than one drink....

Rybrook Shrewsbury have always been very accomodating, especially by doing servicing on Saturdays

The only disappointment was the courtesy car, to say it was dirty inside was an understatement, I was embarrassed for rybrook when I showed my wife, there was also very little fuel that I could only use it for the work run and nothing else :(

Excellent service .

It was excellent smooth service and the complimentary ticket to the city centre saved having to hang around.

great job simple process

The intermittent problem seems to still be there

Efficient service

Everything went smoothly, without the slightest problem.The girl who was sorting it (service advisor) did an excellent job. Not that it would have been a very difficult process I suppose but anyway.

staff very good rang to keep us informed of what was happening