Service staff give you confidence and keep you up to date on progress.

Good communication while car was being repaired, keeping me informed at every stage

We had to wait longer than anticipated

Only down from completely because there was a delay due to an issue in production - other than that, fine.

Love the car and a stress free process.

All work was done in the expected time - it would be nice to have a courtesy car as we have to come in 2 cars from Bridgnorth

Staff told me how long it would take, kept me updated and was finished 10 -15 minutes earlier than I expected which included a valet

Rybrook mini Shrewsbury are great always happy to help and go the the extra mile to help you

The staff in the service department are alway helpful, friendly, efficient and very professional.

Very pleasant and efficient staff.

Although very friendly & efficiencies the, at no point was I offered any alternatives i.e. The database was not searched to see if the car I wanted was already available. I had already stated I did not mind having a preregistered car if available

very good communication, even when it is bad news that my service pack had expired!

Prompt attention-polite members of staff.

It was problem free

Actual process was smooth and very easy, and the presentation box was a nice touch for the keys. However see below for minor issues raised.

Car was serviced while I waited, & was completed within the quoted timeframe. Also very nicely valeted.

Great service

The wait time was minimal, staff were polite, my car was cleaned for free and I was given a cup of tea while I waited.

Always made to feel welcome while waiting.

Everything was ready and waiting for us

As above. Also I dropped my car off at 0900..and had to phone to keep.up dates on it's progress. I was not phone to say a belt had a break in it. So my car was not returned to me until past 1700 as obviously I wanted this belt changing to ensure my

Always able to get car booked in when i need it. Friendly competent team. Plus free car wash!

See above, it's clearly stated.

had no problems!

I LOVE Rybrook Mini. It's such a wonderful experience and so different from other car dealers.

Better than any other dealership I've been to! So helpful and everyone was so easy to talk to

Efficient, friendly; clear and concise advice.

Always seen quickly, fully informed, and always kept updated with progress

Sales representative was very helpful. I spoke to him several times with questions before I went ahead and purchased and he was very helpful and even emailed information that I requested.

Efficient and friendly

Overal we were very satisfied especially with the extra small touches. For example how our keys were given in a nice box filled with goodies. Also we were happy to see our new car covered and with a bow.

Issue dealt with quickly and pleasantly

Good service from booking in for service to polite gentleman who returned with my car

All members of staff I encountered were both friendly and extremely professional. I was made to feel like the most important person in the dealership.

When I first purchased the car there were some problems for example I the MOT Certificate missing and I was given information about servicing that was not correct this has now been rectified

Professional polite nothing was to much trouble

Lack of updates - didn't know what has happening for 48 hrs and had to ring in.

No one would take responsibility for what had happened and very little sympathy expressed for what has happened

Reception Staff very helpful and polite. Service compled promptly And swiftly.

Usual service, nothing to write home about.

They did all the work I wanted doing in a really efficient time scale, it was all priced realistically (no unpleasant surprises). Whenever I visit, you're always very calm and helpful. (only 4.7 because I was there for 4 hours and didn't get coffee)

Prompt service car was ready st the time stated

As above. No complaints, job was done in one day

Kept informed about car purchase progress and when vehicle ready. Delivered on time.

I would have probably give you a lot close to 5 as I thought this situation deemed it. but as we are looking to possibly change the car and requested a part exchange price as well when we came to collect , we were disappointed when we did not get one

Any problems no matter how small are dealt with efficiently and with good outcomes. Never any quibbling!!

The car was reported as one of the rear doors of the Clubman opening when in motion and at a standstill for no apparent reason. The first two times I was told that the issue had been rectified. Clearly, it hadn't.

You always have a true detailed assessment of anything that needs doing to the car

Friendly staffGood competent serviceGood value for moneyTrustworthy and knowledgeable

Waited for winter wheel substitution and winter service - only took an hour