Every one was helpful,Kyle Griffiths MINI Sales Exectutive kept us well informed at every stage

This visit was necessary due to getting a puncture bit the replacement cost of the tyre, £208, was a little difficult to swallow. I've yet to do a price comparison but I know similar size, non run flat, tyres are about half that price.

Passed MOT and 1 week later told the water pump is leaking but no mention in the MOT

Kept informed regarding work to be carried out, and easy to arrange service on date that suited me.

Good customer relations. Kyle kept in touch to let me know how the order was progressing & answered any questions I had.

Knowable staff great service

All went to plan ( mine!)

Nothing is too much trouble sales found us a car we wanted to buy fought the finances for us and went out of their way to make things right

Everything went as expected.

Efficient and friendly

The work was carried out in a timely manner and the staff were friendly.

Friendly helpful and professional

The service element of the Service was excellent. I am not sure what product was used on the side window glazing rubber during the wash & valet but after one week they looked awful. Took me a lot of time & effort to remedy and still not 100%.

The video of my Mini being serviced showing what work needed doing to my Mini (changing two tyres) was fabulous and well explained. Service was well done and quick.

I am always happy to take my car to Rybrooks,I know they dont rip me off.

friendly helpful staff

As per answer to question 1a

Smoothly done well informed and helpful

Efficient, pleasant staff, got a booking within a week, short wait at dealers, car valeted and handset issues dealt with.

Lewis the team have been very helpful. When my car has been in for various things, everything that I was told would be carried out has been. When my clutch failed, the service was prompt and I had my car back within two days. Thank you Lewis.

Work done on time

I was contacted a few months prior to my vehicle requiring to be replaced via email from George Sutton who is one of the Mobility Sales team. Throughout the process he was very helpful and efficient and kept me advised throughout the process

Excellent communication from start to finish.

Service excellent, staff very helpful, on time

Great from start to finish

My transaction was dealt with in a most professional and efficient way.

Everything to my satisfaction and on time.

Car in perfect condition

Explained everything to me when collecting the car and made me feel important as a customer

Problem that car went in for was not satisfactory put right and car has to go back in to garage again,

Always go the extra mile to help their customers

Helpful and professional Kept me informed Work was done when they said it would be

Excellent customer service from dealer - keeps me going back!

Phoned up and gave quickest date availible with loan car.

Arrived on the day they said

Very good and friendly staff

I had a scratch on my car. They gave me 3 prices going upwards but they were able to complete on the lowest price.

MOT completed.on time, car washed too, service receptionist Chelsea is courteous and knowledgeable

I was given an appointment when convenient for me, could leave car and was advised when able to collect. The car was returned clean and on time . I was able to drive off feeling supprted and confident.

Basically, Amy - so friendly, knowledgeable and helpful.

Professional staff, easy booking in procedure. Greeted and offered drinks as soon as walked through the door . Kept updated by phone

Very accommodating with times arranged and reminders issued. Everything dealt with including wash and vacuum.

We are happy with Mini, not happy that breaks only last 10,000 miles.

Great experience all round

Felt valued as a customer and mini owner.Staff listened to my queries and gave me reassuring answers.

No problems with the car which made me feel safe and secure.

Good reception process and prepared to listen what the customer is saying and wishes. Car well prepared after the service.

Very happy with outcome

Great service, full information, and good coffee.

Work completed on time