On this occasion all went according to plan

always very helpful .always complete jobs reported to them

The sales person keep me updated on the progress of the car

Efficient service and accommodating

Friendly, polite helpful staff. Issues always dealt with resolved

Lovely people to deal with simple !

Good experience of Rybrook Shrewsbury polite and friendly staff

Friendly and helpful staff.

Professional from start to finish

Did what they said in a timely fashion.

Excellent

Bang on agreed time and Receptionist extremely efficient and helpful in conveying information. One point I would like to make is that I was asked if I would like my car washed. I gratefully accepted, however, the result was poor and inefficient.

Very pleased

I Apart from my comment above re my lighting problem, my experiences have been highly satisfactory. Rybrook in Shrewsbury have the lovely Amy who has been highly efficient in her dealings with me

What's not to like! A lovely welcome, good coffee, comfortable surroundings and a nice atmosphere all round.

Amy Gittins was pleasant, profession,and friendly with out being obsequious. An 11/10 performance in my book.

very polite, helpful and friendly staff felt nothing was too much trouble

Came in because if had a leak They were unable to find leak so asked us to collect car on the Saturday. When we came for it it was soaking wet so ended up leaving it there for them to fix so I wasted journey

SPEED OF SERVICE WAS EXCELLENT

Every thing was perfectly well done and clean to perfection.

The job got done

Work was completed very quickly

All round excellent service

It's obvious high standards are a normality when it comes to dealing with customers.

Even though I was just outside my service limit they were extremely reasonable in accommodating my requirements.

Got the answers i needed quickly.

Very professional. Exactly as it is supposed to be. Friendly, efficient staff. Quick turnaround. Email follow up (including video) was very good.

I have bought all my mini's from Rybrook because of their customer services. I but BMW's from Rybrook Shrewsbury prior to that.

Totally happy

Really good aftercare

Service was carried out efficiently, loan car was very good. All very friendly.

I had a new headlight bulb fitted July 2018 however, I had to return to Rybrook to have this looked at as I believe it to be faulty. They carried out a test and confirmed the electrics were ok and the bulb was the correct part but bulb is faulty.

Very satisfied with the service, you can trust the service people.

it was all ok,except for wiper,as stated above

No matter how good your experience is, there is always room for improvement.

Very helpful

Follow up after sale was helpful and appreciated.

The car has been returned with problems that weren't present when it went for service

The service team and front of house personnel were very helpful and most professsional

Again communication & service exemplary.

Booked in 5 minutes and the courtesy car is given with ease

Excellent service as always

Car serviced and cleaned in the timeline I was given.

Brilliant!

There was a problem with getting the garage in Edinburgh to release the car, but the mini centre worked hard to get it resolved.

did what I asked

I was promised a call when the service was finished but I had to ring to find out

They did the job & it was hassle free.

The efficiency and friendliness of the service team are always exceptional

Good communication, looked after well , not too pushy , sorted extra things out and were very understanding. After sales good too.