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Customer Reviews.

service

5

Service staff give you confidence and keep you up to date on progress.

15 March 2019

service

5

Good communication while car was being repaired, keeping me informed at every stage

15 March 2019

service

5

We had to wait longer than anticipated

14 March 2019

sales

4

Only down from completely because there was a delay due to an issue in production - other than that, fine.

14 March 2019

sales

5

Love the car and a stress free process.

14 March 2019

service

4

All work was done in the expected time - it would be nice to have a courtesy car as we have to come in 2 cars from Bridgnorth

13 March 2019

service

4

Staff told me how long it would take, kept me updated and was finished 10 -15 minutes earlier than I expected which included a valet

12 March 2019

sales

5

Rybrook mini Shrewsbury are great always happy to help and go the the extra mile to help you

12 March 2019

service

5

The staff in the service department are alway helpful, friendly, efficient and very professional.

12 March 2019

service

5

Very pleasant and efficient staff.

12 March 2019

sales

4.5

Although very friendly & efficiencies the, at no point was I offered any alternatives i.e. The database was not searched to see if the car I wanted was already available. I had already stated I did not mind having a preregistered car if available

11 March 2019

service

5

very good communication, even when it is bad news that my service pack had expired!

11 March 2019

service

5

Prompt attention-polite members of staff.

11 March 2019

sales

5

It was problem free

11 March 2019

sales

4

Actual process was smooth and very easy, and the presentation box was a nice touch for the keys. However see below for minor issues raised.

11 March 2019

service

5

Car was serviced while I waited, & was completed within the quoted timeframe. Also very nicely valeted.

10 March 2019

service

5

Great service

09 March 2019

service

5

The wait time was minimal, staff were polite, my car was cleaned for free and I was given a cup of tea while I waited.

05 March 2019

service

5

Always made to feel welcome while waiting.

04 March 2019

service

5

Everything was ready and waiting for us

03 March 2019

service

1

As above. Also I dropped my car off at 0900..and had to phone to keep.up dates on it's progress. I was not phone to say a belt had a break in it. So my car was not returned to me until past 1700 as obviously I wanted this belt changing to ensure my

03 March 2019

service

5

Always able to get car booked in when i need it. Friendly competent team. Plus free car wash!

01 March 2019

service

2

See above, it's clearly stated.

25 February 2019

service

5

had no problems!

25 February 2019

service

5

I LOVE Rybrook Mini. It's such a wonderful experience and so different from other car dealers.

21 February 2019

service

5

Better than any other dealership I've been to! So helpful and everyone was so easy to talk to

19 February 2019

service

5

Efficient, friendly; clear and concise advice.

18 February 2019

sales

5

Always seen quickly, fully informed, and always kept updated with progress

17 February 2019

sales

5

Sales representative was very helpful. I spoke to him several times with questions before I went ahead and purchased and he was very helpful and even emailed information that I requested.

16 February 2019

service

5

Efficient and friendly

16 February 2019

sales

5

Overal we were very satisfied especially with the extra small touches. For example how our keys were given in a nice box filled with goodies. Also we were happy to see our new car covered and with a bow.

15 February 2019

service

4

Issue dealt with quickly and pleasantly

15 February 2019

service

5

Good service from booking in for service to polite gentleman who returned with my car

15 February 2019

service

5

All members of staff I encountered were both friendly and extremely professional. I was made to feel like the most important person in the dealership.

13 February 2019

service

4

When I first purchased the car there were some problems for example I the MOT Certificate missing and I was given information about servicing that was not correct this has now been rectified

12 February 2019

service

5

Professional polite nothing was to much trouble

11 February 2019

service

3

Lack of updates - didn't know what has happening for 48 hrs and had to ring in.

10 February 2019

service

1

No one would take responsibility for what had happened and very little sympathy expressed for what has happened

09 February 2019

service

5

Reception Staff very helpful and polite. Service compled promptly And swiftly.

07 February 2019

service

3

Usual service, nothing to write home about.

07 February 2019

service

5

They did all the work I wanted doing in a really efficient time scale, it was all priced realistically (no unpleasant surprises). Whenever I visit, you're always very calm and helpful. (only 4.7 because I was there for 4 hours and didn't get coffee)

04 February 2019

service

5

Prompt service car was ready st the time stated

04 February 2019

service

5

As above. No complaints, job was done in one day

02 February 2019

sales

5

Kept informed about car purchase progress and when vehicle ready. Delivered on time.

01 February 2019

service

3.5

I would have probably give you a lot close to 5 as I thought this situation deemed it. but as we are looking to possibly change the car and requested a part exchange price as well when we came to collect , we were disappointed when we did not get one

31 January 2019

service

5

Any problems no matter how small are dealt with efficiently and with good outcomes. Never any quibbling!!

31 January 2019

service

4

The car was reported as one of the rear doors of the Clubman opening when in motion and at a standstill for no apparent reason. The first two times I was told that the issue had been rectified. Clearly, it hadn't.

25 January 2019

service

4

You always have a true detailed assessment of anything that needs doing to the car

23 January 2019

service

5

Friendly staffGood competent serviceGood value for moneyTrustworthy and knowledgeable

16 January 2019

service

5

Waited for winter wheel substitution and winter service - only took an hour