Because of time car collected at 10am and time I needed it back by 4 pm the car was not cleaned however the car was returned by 1.30pm .in relation to service all was fine and nothing required. Pandemic may mean not enough staff.

Excellent service and customer relations, welcoming atmosphere.

Jamie was very conscientious and every thing was done as promised.

Totally stress free experience. Value for money. Any proposed work discussed and explained.

Did what was arranged

Good service and video of vehicle.

Car serviced as requested

Kept updated and enjoyed the video sent of the car service too- excellent

Friendly service

Customer service first rate from booking by phone to collection from home very helpful and friendly

The salesman was very knowledgeable, i gave a budget which was kept too.

They were very attentive to detail and looked after me with coffee. Also washed car which was a lovely treat

I was contacted well in advance of the service being due so was able to plan a suitable date and arrange a collection/delivery which is a real help. A professional service from start to finish

The staff were friendly and made me feel important.

Everything is carried out very well

The car is in immaculate condition; ready for me to drive away. There is always an offer to show me how everything works in the car or to return should I have any problems; never been made to feel silly when I don't know how something works.

Everything went smoothly

Excellent service. Very helpful at answering questions.

Nice guy who helped me to build the car i wanted

Great service

Service was very swift and efficient, the car was in service the day after I reported the fault. Rybrook carried out an extensive check of the car and whilst this resulted in some expense, it is pleasing to know the vehicle is now in good order.

No issues left unanswered

Very efficient and courteous staff and excellent feed back from the service department

We were kept informed each step of the way and delivery.

Positive and professional

Staff are friendly and helpful at all times

Shrewsbury Mini always a good experience

Once my car was taken into Rybrook Mini the service I received could not be faulted.

Feel very confident that the vehicle is now in a safe condition. They told me exactly what was needed and gave me an opportunity to discuss before the work went ahead.

Very professional . Kept me informed

Simple process from start to finish.

Great service, kept me up to date.

Always professional and polite

As I say, the service from a Kyle was outstanding! He was great at keeping me informed, and very flexible about times for test driving and picking up my new car. He was also great when I changed my mind about financing, and part exchanging.

Well informed

During the covid restrictions the safety in store was great. Additionally I was supported all the way through from buying to receiving my vehicle and I'm very happy with it.

I've had other cars in the past and not trusted the garage because things went wrong ,I've always trusted mini and will always bring my car back .

The attention to detail and friendly manner made us completely satisfied.

staff were friendly ,organised and very efficient.

Totally enjoyed the process of purchasing the new mini

There are never any issues. Everything is explained and dealt with properly.

Carried out the job as requested and on time

In this challenging times the staff made the experience as pleasant as possible. Jamie was efficient, polite and helpful.

Was supplied with a courtesy car so I could get on with my day until service was completed.

Rybrook kept me fully informed on the progress of my Mini SE electric, given all the impact of Covid

Great staff, good job done and very much the only mini dealer I use

Slick service

The sales executive provides superb advice on the vehicles and range of products offered. Polite, courteous - a true professional

Buying experience was enjoyable

The service was completed in good time, exactly as I'd been told it would, and as ever, the staff were very friendly. Faye also explained my options for taking a payment plan for future services which I decided to go with. So that was especially usef