OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
182 ratings and 126 comments received in the last 90 days.
19 March 2024
friendly and helpful staff
18 March 2024
Was expecting to have to wait months for it and was pleasantly surprised it was available almost straight away
13 March 2024
Very very pleased , great job as usual
12 March 2024
Kyle and the team were all amazing
11 March 2024
Very professional.
08 March 2024
Very happy with the whole experience of choosing and buying the mini. I had decided that I wanted a Mini Cooper S and the perfect car was found for me with Tim Trewin. He searched for the car I wanted and very helpful and pleasant.
08 March 2024
Ashley was brilliant in understanding what we were looking for and also was able to outline the benefits of ownership. He created a welcoming environment and felt that nothing was too much trouble.
07 March 2024
Kyle was a pleasure to deal with from day one. All my questions were answered and no pushy sales. He kept me updated along the way from purchase to delivery
06 March 2024
There was a high level of customer service. Tim Trewin did an excellent job, he was knowledgeable and offered the right level of attention, he followed up when he said he would and went over and above to check in after the sale. Nice touch!
21 March 2024
Great service not pushy
21 March 2024
I felt like I had been well looked after and my car taken care of
20 March 2024
Great service, friendly and professional
20 March 2024
Happy with service and report
19 March 2024
Welcoming and knowledgeable staff and good and efficient servicing of the car
16 March 2024
Nothing too much trouble and very knowledgable with no judgement when it comes to age of car. every mini owner just as important as all
15 March 2024
Very satisfied
15 March 2024
Fast, efficient & friendly service.
14 March 2024
They do what they say
12 March 2024
Good experience
21 March 2024
I did experience some IT issues whilst trying to e-sign the paperwork from home, as my computer did not seem to be compatible, and resulted in me having to return to Shrewsbury MINI to do this face to face with Tim, who had this completed in minutes.