Our rating is based on 26 comments from 61 reviews.
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Could not be better As always first class customer service.
calum and tim did a fantastic job, they made the process stress free and enjoyable. the service there is great, it makes the whole experience that little bit more special.
The whole buying experience was very good, as customers we were treated with respect and nothing was to much trouble.
efficient excellent customer service
Well looked after spent a lot of time explaining the different specs of the cars I was interested in
Rybrook Shrewsbury are an outstanding dealership. They very approachable and nothing is too much trouble. They provide a professional service from start to finish.
generous an excellent experience with the dealership
Excellent, very helpful, made it easy to purchase
The dealership couldn't have been more helpful. Remarkable customer service in comparison to their BMW site dealership, where I have bought cars from before. Rybrook Mini win hands down.
Dean Shum advised and helped me to choose my mini. My previous car was an Audi TT and a tough act to follow but my Mini has excelled in all areas. Dean helped and assisted me build my Mini. He spent oodles of time with me and he was excellent.
Having chosen my Cooper Coupe through the dealership's computer system, I was rather surprised disappointed when the car arrived to find that it was NOT as seen on the computer it was all black instead of having silver roof and wing mirrors
Looked after very well.
Its my fourth Mini now always looked after, Very reliable never had any major problems with my minis, Very Happy Customer.
we dealt with Kyle at the shrewsbury branch and we are more than satisfied with every aspect, he was very imformative and knowledgable but not pushy as some salesmen sometimes are.
I have loved every part of the experience of buying my new Mini. The staff at Rybrook were fantastic especially Dan Mascord and Sally on reception. Always so friendly and helpful
Exemplary service from start to finish. Courteous, professional and so knowledgeable.
Very welcoming courtesy is very good
From the first time we went in to collecting our car some weeks later, everyone had a smile and cheerful welcome. The coffee is very good as well
Kyle Griffiths was brilliant and very helpful. He was always happy to answer any questions I had and was very professional
i was completely happy. KYLE the salesman was excellent throughout. nothing was too much trouble for him.
We always recieve outstanding service.
Wish the dealer was more flexible with reductions.
The whole experience is welcoming friendly and unpressured . All staff and sales people give 110 . We have always been greated with a friendly smile , offered a welcoming drink and a social or advice based chat on forth coming products .
I wouldn't go anywhere else to buy my minis I know they'll look after me as a woman driver
Our sales experience was second to none. After entering the showroom with limited intentions of purchasing, we walked out three hours later the proud and very happy owners of our marvellous mini. Very satisfied customers.
Dean Shum was our salesman and he was really charming, not pushy and went the extra mile to make sure that we got exactly what we wanted. The whole process ran very smoothly and we even got the car a few days earlier than promised.
Our rating is based on 46 comments from 105 reviews.
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When I came to pick it up the battery was flat, but Rybrook did restart it for me. Also, the car was not very clean the boot area hadn't been touched at all, even though I specifically asked for it to be cleaned really well
Best mini dealer I have been to.
They provided an excellent service, and made us a cup of coffee and took us to the nearest retail centre.
The car had to be returned following a leak through front windscreen, it then had to go back as only half the front window defrosted, this problem steamed from having to have a new windscreen fitted when car was brand new due to scratch on glass.
The staff at Rybrook are always friendly and willing to help. and the after sales service is exceptional, I will certainly buy another MINI from them. have had many cars over the years, but none could match the service from Rybrook
friendly helpful staff
Cannot fault the service.
Have found the service excellent on each of our 4 visits
i was completely happy.
Rybrook were brilliant
Racheal is excellent
The customer service is absolutely superb.
they are really good
Confused with the service pac when i extended it. But it is sorted now
When i got to the dealer for the work to be carried out i was told they had ordered the wrong parts. The correct part was to be there for lunch time, it was after 3.00pm when i left having been at the dealer since 8.30am
Very friendly, efficient. Couldn't fault it at all.
They were very good.
Unique and friendly dealership, It is a pleasure to visit... esp. for my Splash and Dash
Issue with first time fix and dealer not taking not of his issue with the car. also did not like the fact he had to wait a night for his car to be returned.
excellent dealership i have to be exceptionally impressed to give full marks and did have to wait longer than expected
I was charged orginaly for my MOT even though i purchased the TLC package and i was also charged from moving my tyres around which has been free in the past
It was excellent, they are very friendly in there.
it went in with a squeaky window and clips were fitted it still squeaked . after spraying with wd40 it has now stopped
always highly professional first class service
Caeley looked after concerning the fitment of a Towbar to my Countryman. She was friendly, helpful and a complete pleasure to deal with. I will call her always for any servicing related to my Mini.
Just its first MOT. Courteous and prompt service at a reasonable price.
i was completely happy they were brilliant
they were brilliant.
The car was washed, but they must have washed it with a brush and they left swirl marks, but the service and people were first class.
they are brilliant. they are very friendly.
Very good and helpful.
The clock needed re setting.
Every thing done on time when I wanted it done Great service.
Excellent service from all the staff.
they were excellent friendly and helpfull
Very good service but valet could be better.
Can't fault the dealer service,always happy to help, friendly and courteous.
It took over 2 hours to change 4 tyres, despite being told it would take less than one. At no stage did anyone inform me why or apologise at the end. They did wash the car but it was poorly done and not to the standard I would expect
The service was exceptional as it always is.
Very courteous and helpful and professional.
I would like to thank Rachel.
"Could not be better As always first class customer service."
"calum and tim did a fantastic job, they made the process stress free and enjoyable. the service there is great, it makes the whole experience that little bit more special."
"When I came to pick it up the battery was flat, but Rybrook did restart it for me. Also, the car was not very clean the boot area hadn't been touched at all, even though I specifically asked for it to be cleaned really well"
"Best mini dealer I have been to."