Made very personal
Made very personal
Easy to arrange, carried out in timely manner, good communication
Timings were very good. Did exactly what they said they would do. Good advice. All completed in the time given.
Problem with courtesy car availability
No issues with the experience.
Great turnaround of getting the car ready, great assistance in selection.
On getting my new mini home I discovered that all of the chrome around the lights appeared to be pitted mini have agreed to replace the trims but I was somewhat disappointed that this was not picked up through quality control.faulty bonnet stripes.
Problem was resolved, car was made ready within the indicated timeframes and had been washed and valeted
Person centred service is excellent
Friendly efficient service
Car when collected was washed and presented in a professional manner.
I was really well looked aftet
Honest and fair service always given by team
Every visit was a pleasant experience and the salesman (Mr Kyle Griffiths) was extremely helpful.
Chris Henderson was great gave all the time needed and followed up with calls and helped the entire process of swapping vehicles.
Tbf my mini was give back to me on Sunday when I got there the lady had no note of what work has been done so ask for call back but stil wait now
Reliable pick up and drop off. Work carried out as required. Dirty fingermarks left on roof interior, subsequently sorted by Ryebrook.
Danny Duhra @ Rybrook MINI Shrewsbury looked after me during my MINI purchase and he was great. He made me feel comfortable and at ease through the whole process. I liked the way he seemed as equally as excited about my car purchase as I did!!
Quick to help and courtesy car while mine was serviced
Again as above,very pleasant staff, and couldn't fault Rachel Jordon.
Free coffee ??
Ive never had a mini & wasnt sure I wanted one. I was shown everything I needed to know with no uncomfortable pressure and despite having another car lined up to buy, from different big brand, I chose mini.
Staff very attentive, great communication all the way through from start to finish.
Jack was awesome. He even cleaned the fresh bird poo from the roof!
staff attention good
Called in without appointment with puncture which was quickly dealt with
The visit took a lot longer than I had anticipated
Nice personalised video after the first test drive. Lovely way to deliver the new car.
Happy with my service and sorting out the horn that didn't work.
Should have had a courtesy car but due to non return by previous customer I had to wait it out at the dealership
Excellent service the salesman was a credit to the company and Mini we are looking at purchasing another mini with a test drive already booked
I was not waiting too long, I had as much lovely coffee as I needed and the price was very reasonable.
Friendly staff and reliable
The service department went over and above to resolve the issue.Thanks
As mentioned- all staff super friendly helpful & eager to assist
Easy to book and mini cherish makes it such good value.
The dealership led me effortlessly through the whole process.
Chris Henderson was absolutely brilliant. Really knows his stuff!!
Knowledgeable staff on the desk
We received excellent customer service from Kyle, the experience was simple and enjoyable and fun.
Kyle was very attentive and helpful through the whole process very impressive
Just excellent service from start to finish
Again, we can only put this down to Jack who was very professional and helpful throughout.
Reception staff were friendly and helpful
great service from Jack Breakwell
All the staff care about the individual customers they are dealing with and hence you wish to go back. Availability of a car to be able to get around was a real advantage.
Looked after me efficiently