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Customer Reviews.

sales

5

Lovely salesman in the shape of George Oliver

05 January 2018

service

5

Everything done in a friendly and efficient way.

04 January 2018

service

5

The service desk team provided me with an exceptional level of customer care. In addition to this my mini was washed and valeted which I was not expecting.

04 January 2018

service

5

Completed well within timescales. No problems.

02 January 2018

service

5

Positive experience from booking the service to its completion.

02 January 2018

sales

5

Very exciting and straightforward. My Sales Person Dean Shum is a very passionate about Mini, answered all my questions and took time and patience to ensure all my expectations were met. It was a pleasure doing business with him.

02 January 2018

service

4

Generally very good.

02 January 2018

service

5

I was able to book both mine and my mum's mini in for a service, we were given park and ride vouchers to use for the day and the staff were very friendly.

02 January 2018

service

4

Very pleased with the level of customer service and attention to detail

02 January 2018

service

5

Aftersales at Rybrook excellent

02 January 2018

service

5

All in the purchase price so nothing to pay at the time of service

30 December 2017

service

5

Knowledgeable and polite staff. Always collect my car for me.

29 December 2017

service

5

I had specified a number of different jobs to be done and that my car must not be washed. All of my requests were successfully seen to. I also had to re schedule my appointment and the staff handled this with a good level of patience.

29 December 2017

service

3

Broke down 2 minutes away from Rybrook Shrewsbury but it was a shame they were unable to help as it was a Sunday so had to wait nearly 2 hours for breakdown to come out to us

28 December 2017

service

5

Collection and delivery excellent. No problems with the car. Good communication. The inbuilt service and care package paid for everything and is a no brainer to take out when purchasing a mini.

28 December 2017

sales

5

Clean, bright premises. Prompt and polite personnel. Good coffee!Test drive arranged efficiently. No pressure at any time. Car purchased eventually was set up and ready to drive off exactly as arranged. Well done to all at Rybrook.

27 December 2017

service

5

Prompt service and courtesy.

27 December 2017

service

5

The staff at Rybrook are always helpful, friendly and you leave the showroom with a smile on your face.

27 December 2017

service

5

Great service and very helpful

27 December 2017

service

4

Always efficient and friendly at Rybrook Shrewsbury

27 December 2017

sales

5

MINI met all our expectations.

27 December 2017

service

5

Took my Mini for MOT and mentioned another problem I was having. Both jobs were done at the same time, saving me having to make a return visit.

27 December 2017

service

4.5

Although WiFi was available it was so restricted it became more of a burden than use so the time waiting was noticeable

25 December 2017

sales

5

Every part of it was easy

23 December 2017

service

5

Tyre replaced quickly and I was informed each step of the process. They arranged for my car to be delivered back to me.

21 December 2017

service

5

Resolved the problem whilst I waited.

21 December 2017

sales

5

Great car, great service and sold by nice people.

20 December 2017

service

5

Easy to arrange booking, courtesy car etc. Seamless handover, informed of progress throughout the day and collected a clean (looked new) car.

19 December 2017

service

5

there were no hassles, just got the job done

15 December 2017

sales

5

My salesman kept me informed of the build progress right from ordering to delivery. At no time did I feel pressured by the salesman and at all times he was very pleasant and polite.

14 December 2017

service

5

Polite staff made to feel welcome, kept me informed

13 December 2017

service

5

The staff knew their job well

13 December 2017

sales

5

I feel I have a rapport with the people at the dealership.My first MINI was back in, I think, 2001.

13 December 2017

service

2

On booking was told all work due on car's display was covered by TLC or end of warranty check. On dropping the car off, was told there would be a charge for the vehicle inspection. Argument followed. No manager to discuss with. Very poor.

12 December 2017

service

5

Everyone at mini is always so helpful, nothing is too much trouble.

12 December 2017

sales

5

Again they bent over backwards for me

12 December 2017

service

5

I always get good service from Rybrook.

11 December 2017

service

4

Much as above. Staff are very helpful and my ‘stripes’ have been fixed perfectly but I still have some issues: rattles!!!

07 December 2017

sales

5

All the Mini staff were helpful and supportive

07 December 2017

service

5

All staff friendly and helpful

06 December 2017

sales

5

Treated extremely well

06 December 2017

sales

5

The entire purchasing experience was made special. From the little touches - mini on my hotchoci - to the big touches - unveiling my beautiful new mini and receiving a gift.

06 December 2017

sales

5

George Oliver was an excellent representative for the marque

05 December 2017

sales

5

George was very thorough

05 December 2017

sales

5

very good service from all the staff at the garage

05 December 2017

service

5

Changed wheels AND washed and valeted car

05 December 2017

service

5

Great service

02 December 2017

service

4

They did exactly what they said they were going to do

01 December 2017

service

5

Mini was on a service plan, nothing to pay, collected, serviced, valated & cleaned and returned within 5 hours.

01 December 2017

sales

5

All aspects were without fault! Great experience!