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Customer Reviews.

service

4

Always great customer service

07 November 2018

service

5

The young lady in service, Chelsea, was most helpful and made sure I was looked after. I was loaned a car and the times of drop off and pick up were arranged around my working day.

06 November 2018

service

4

Although I had to bring the car back a second time (a day later) for the same problem, it was eventually sorted and I was treated very well by the personnel at Mini.

06 November 2018

service

4

Kept informed when service was going to take place, very friendly staff in service department. Asked if I had had any issues with my car prior to service. Also offered for car to be washed very grateful and found the interior was valeted too.

06 November 2018

service

5

Team are very helpful and welcoming service was completed in the time I was told it would be.

05 November 2018

sales

5

Hand over of the vehicle always done in a professional manner, nothing too much trouble for any of the staff. Aftersales is always taken care of too, always get a courtesy call from the sales person a couple of days after taken delivery of vehicle.

05 November 2018

service

5

Professional, courteous staff.

02 November 2018

service

5

Always receive very good customer service, staff are helpful and friendly whilst remaining professional.

02 November 2018

service

5

Enthusiastic staff that provide a quality service.

01 November 2018

service

5

They always strive to give a great customer experience and even when let down by BMW over inferior locking wheel nuts warranty claim, Rybrook did their best to keep me happy.

01 November 2018

service

4

had a good experience but just marginally let down by having to have a three door hatch as a courtesy car when I had I get my sons car seat and pushchair in

31 October 2018

service

5

Service was completed well within the time frame I was provided, and a small amount knocked off the bill due to the service being due six months earlier than expected (pre registering of car).

30 October 2018

service

4

Polite nothing to much trouble

29 October 2018

service

2

I set my service date well in advance but received a call a few days before to say an update was needed and the car would be kept all day so I had to change the date.I could have been told this at a date nearer to my booking

26 October 2018

sales

5

Danny was excellent in the entire process and we were very happy to deal with him.

25 October 2018

service

3

I asked for a quote on some bodywork that is needed to be done and was told there was no one available on the day of my service but that photos would be taken and that I would get a quote by email. That was 10 days ago and I still haven't heard back

25 October 2018

service

5

faultless

24 October 2018

service

5

Made to feel welcome on arrivalSeated with a coffeeStaff returned with a timeline for service to be carried out which was accurate car ready on return

23 October 2018

service

4

Very satisfied

23 October 2018

service

5

Easy to book very welcoming staff nice and quick

22 October 2018

service

5

The issue I had with the vehicle was sorted and all of the work clearly explained.

22 October 2018

sales

5

Kyle the salesman proved very helpful .

21 October 2018

service

5

Expertise

19 October 2018

service

5

Excellent customer service, always keep you updated, professional and courteous

18 October 2018

service

3.5

As soon as I went down the road the break pad light came on it said to drive moderately, they said it might come on but there was enough on the pads to last a while we live 30 miles away so it is not just as easy to pop back in.

18 October 2018

service

5

picked up my car, complete hassle free

17 October 2018

sales

5

For all the reasons already mentioned.

17 October 2018

sales

5

George was happy to answer any questions or queries I had either via email or on the phone.

17 October 2018

sales

5

Nothing was too much trouble

17 October 2018

service

5

Do exactly what they say

16 October 2018

service

5

My car was very well looked after

15 October 2018

service

4

The staff at Rybrook Shrewsbury always look after me very well, and they did so on this occasion. Unfortunately, the car was in for the third time with effectively the same fault. Hopefully it is fixed this time.

14 October 2018

sales

5

Very professional Mini advisor, courteous and helpful. Very knowledgeable about Mini and all aspects of being a new car. No hard-sell, he was respectful and willing to proceed at my pace. I felt I was buying the car I wanted.

13 October 2018

service

5

Work completed satisfactorily and ahead of schedule. Car in top top condition on collection.

12 October 2018

service

5

Completely satisfied

12 October 2018

service

5

everything made easy from dropping car off to picking it up again

12 October 2018

service

5

Excellent service throughout

11 October 2018

sales

5

An excellent experience all round from receptionist to sales representative, finance advisor and their colleagues

11 October 2018

service

5

Great team, nothing is too much trouble. The service reception is fantastic.

11 October 2018

service

5

Very efficient

10 October 2018

service

5

Courteous service reception, brake fluid change and pre warranty expiry check carried out without any drama and in addition courtesy bus pass in to town centre.

09 October 2018

service

5

All work completed & where parts needed, have been placed on order & another date booked for completion of the work. Courtesy car provided when work was not able to be completed in time.

09 October 2018

sales

5

The above reasons plus very helpful going over car controls etc on collection and after sales help.

09 October 2018

service

5

They were able to address the flat tier with a replacement. I had an appointment and kindly provided one of they minis to allow me attend. This is a simple but excellent example of their customer care approach.

09 October 2018

service

5

I've never had any issues with Rybrook Shrewsbury. Whenever there is a problem, they are always really quick to solve it and they always make sure i have everything i need.

09 October 2018

sales

5

Extremely professional

09 October 2018

service

1

No good

09 October 2018

service

5

One can trust them to complete the job they say one’s mini needs

07 October 2018

sales

5

Car was delivered on time all very clean, half a tank of fuelput in which was great.Dealt with all the paper work first then we went througheverything in the mini...all lovely staff and car

07 October 2018

service

5

Good showroom clean good staff