Meet the team

Meet the team

We know the needs of our MINI drivers are highly specialised and individual, that's why we have the expertise and knowledge to help in every possible way. Our MINI qualified aftersales team are fully equipped to cater for all your servicing needs & thanks to our fleet of MINI loan cars, you need never be left without transport.

Ian Lockett.

Ian Lockett.

Dealer Principal.

Ian Lockett joined Rybrook Shrewsbury in January 2008. Ian has been in the Motor Industry for 25 years and firmly believes that (T)ogether (E)ach (A)chieves (M)ore and that the MINI brand is the best.

Kate Taylor

Kate Taylor

Business Development

Kate has been with Rybrook Shrewsbury for over 5 years, and has recently been promoted to MINI'S very own Dealership Development Coordinator. She has a passion for planning MINI events throughout the year and enjoys keeping the brand both fresh and fun.

Vicky Stanton

Vicky Stanton

Sales Executive

Vicky has been with Rybrook for over 7 years,is extremely enthusiastic and loves everything MINI. She can turn anybody into a FAN of the brand. *Vicky is currently on Maternity Leave*

Dan Brookes

Dan Brookes

Sales Executive

Dan has been with MINI for 11 years and is our resident product knowledge guru. Why not pop down to the showroom with your challenging questions for Dan.

Tory Cook

Tory Cook

CRM Retention Executive

Tory has been with MINI since June 2011 and she has quickly become a valued member of our team. She started off as a Sales Executive and has took that knowledge with her into her new role.

Dan "Kenny" Mascord

Dan "Kenny" Mascord

Sales Executive

Dan, aka Kenny, has been with MINI since 2009. With his wealth of industry knowledge, he'll find you the perfect MINI to suit your needs. Interesting Fact - Star striker in MINI'S 5-a-side football team.

Calum Starling

Calum Starling

Sales Executive

Calum has been with MINI since 2010. He has a wonderful knowledge of the motor industry after having worked his way up through various positions.

Tim Dowell

Tim Dowell

Business Manager

Tim has been in the motor industry for over 30 years the last 5 with MINI. He is our resident funding expert & his motto is: If it appreciates (e.g. House) buy it... If it depreciates (e.g. Car) lease it...

Sally Odell

Sally Odell

MINI Receptionist

Sally has been with Rybrook for almost 6 months. She started off as our weekend receptionist and jumped at the chance when a full time position became available. Pop in for a coffee or a game of pool and be greeted by Sally’s famous smile.

Karen Jones

Karen Jones

Service Supervisor

Karen has worked in the motor trade for 32 years, the last 10 here at Rybrook. She really knows her thing when it comes to customer service and is always aimining to deliver a 5 star experience.

Alex Lloyd

Alex Lloyd

Parts Advisor

Alex has 10 years parts experience and has worked for Rybrook MINI for 3 years. His parts department is a supplier for genuine MINI parts & accessories to customers throughout the country.

Rachel Edwards

Rachel Edwards

Service Advisor

Rachel has worked for MINI for 3 years and is just one of the friendly faces to greet you at service reception. Our very own 5 star advisor.

Matt Smith

Matt Smith

Service Advisor

Matt has worked at MINI for 11 years. He has a wealth of product knowledge, any problematic question he will try his hardest to answer, continuously a 5 star advisor.

Caeley McCaughey

Caeley McCaughey

Service Advisor

Caeley has been with Rybrook’s service department for over 7 years and in that time our customers have really got to know and trust her. Caeley’s bright, bubbly personality is hard to miss.

Steph Vickers

Steph Vickers

AdMINIstrator

Steph is the brains behind the paperwork for all our MINI’s, She is our very own DVLA and Taxing Guru. Interesting Fact: Steph is counting down to April 2014 when she is getting hitched.

MINI Technicians

MINI Technicians

Our Technical Team

With a total of 50 years’ experience between them, you can rest assured that your pride & joy, is safe in their hands, giving your MINI the TLC it deserves.

Dean Shum

Dean Shum

Sales Executive

Dean is one of our new recruits but is no newbie to the motor industry. Dean has a bubbly, friendly personality making buying your new MINI an unforgettable experience.

Chloe Mitchell

Chloe Mitchell

Sales Executive

Chloe is a valued, hardworking member of the team. She has settled in quickly and always has a smile on her face. Come and see Chloe she'll go out of her way to find you the MINI of your dreams.

Our approved used car stock

 

Our Star Ratings

  • "Dan Brooks was very attentive, nothing was too much trouble"
    "The staff are always friendly and approachable and the complex is always spotlessly clean"
  • "The whole experiencing was very disappointing. The standard of service is miles below what we get from husbands car dealer VW."
    "Repalced broken part quickly and without fuss. Good ambience which makes waiting more pleasurable."
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